Privacy Policy — kidsROAR
Last updated: 27 July 2026
This Privacy Policy explains how kidsROAR (operated by Eagle Enterprise, Kamrej, Surat) collects, uses, stores and protects information collected through our website kidsroar.in. We recognise that visitors are concerned about the information they provide to us and how we treat it. This Policy may be updated from time to time.
BY ACCESSING OR USING OUR WEBSITE, OR BY PROVIDING YOUR INFORMATION, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD AND AGREED TO BE BOUND BY ALL THE TERMS OF THIS PRIVACY POLICY AND OUR TERMS OF USE. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE EXIT THIS PAGE AND DO NOT ACCESS OR USE THE WEBSITE.
1. Changes to this Privacy Policy
We review this Policy from time to time and may make periodic changes. Revisions are effective immediately upon being posted on the Website. Please review this page periodically to ensure you have the latest version. Your continued use of the Website after such revisions constitutes your acceptance of the revised Policy.
2. Information We Collect
a) Personally Identifiable Information — information you provide directly:
- Name, mobile number and email address
- Billing and delivery address, including PIN code
- Order history, cart contents and product preferences
- Payment information (processed by our payment gateway — we do not store your card number, CVV, UPI PIN or bank credentials)
- Any information you share with us over call, WhatsApp, email or the website chat
b) Non-Personally Identifiable Information — collected automatically:
- IP address, device type, browser and operating system
- Pages visited, time spent, referring website and click activity
- Cookies and similar tracking technologies
3. How We Use Your Information
We use collected information to:
- Process, pack, dispatch and deliver your orders
- Confirm delivery charges and arrange local delivery or store pickup
- Send order updates and delivery notifications
- Respond to your enquiries, complaints and replacement-part requests
- Improve our website, product range and customer experience
- Send promotional offers and new product updates (you may opt out at any time)
- Prevent fraud and comply with applicable laws and tax requirements
4. Communication by Call, SMS and WhatsApp
By placing an order or sharing your contact number, you consent to being contacted by us on call, SMS or WhatsApp for order confirmation, delivery charge confirmation, dispatch and delivery updates, and customer support.
You may opt out of promotional messages at any time by replying STOP or writing to us at info@kidsroar.in. Transactional messages relating to your order will continue.
5. Sharing of Information
We do not sell, trade or rent your personal information. We share it only as follows:
a) Service providers — courier and logistics partners (including local delivery partners such as Porter and Rapido), payment gateways, our e-commerce platform (Shopify), email and messaging service providers, and analytics providers. These parties receive only the information required to perform their function.
b) Legal requirements — we may disclose information if required by law, or in good faith belief that disclosure is reasonably necessary to respond to subpoenas, court orders or other legal process; to enforce our Terms or this Policy; to respond to claims that content violates the rights of a third party; or to protect the rights, property or safety of our users or the public.
6. Cookies, Analytics and Advertising
Our Website uses cookies to keep your cart active, remember preferences and understand how the site is used.
We use analytics and advertising tools including Google Analytics and Meta (Facebook/Instagram) Pixel, which may set cookies to measure performance and show you relevant advertisements on other platforms. These tools collect non-personally identifiable usage information.
You can disable cookies through your browser settings, though some parts of the Website may not function properly as a result.
7. Data Storage and Retention
Your information is stored on secure servers operated by our e-commerce platform and service providers. Order and billing records are retained for as long as required under applicable accounting and tax laws. Information no longer required for these purposes is deleted or anonymised.
8. Security of Information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information and transaction data. Payments are processed through PCI-DSS compliant payment gateways over encrypted connections.
If you hold an account with us, please do not share your password with anyone. Where we share information with third parties, it is under confidentiality obligations. However, kidsROAR is not responsible for any breach of security or actions of third parties that receive your information, including third-party websites linked from our Website.
Please note that no method of transmission over the Internet is completely secure. Accordingly, we cannot guarantee absolute security of information transmitted to us, and you do so at your own risk.
9. Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct or update inaccurate information
- Request deletion of your information, subject to legal and accounting retention requirements
- Withdraw consent for promotional communication at any time
If you have an account, you may view and edit your information by logging in. For all other requests — including guest orders — write to info@kidsroar.in or call +91 95742 13327. We will respond within 30 days.
10. Third-Party Websites
This Policy covers only information collected by us. Other websites accessible through links on our Website have their own privacy policies and data practices. We urge you to review their policies. We are not responsible for the policies or practices of third parties.
11. Children
Our Website is not intended for use by minors under the age of 18. We do not knowingly collect information from anyone under 18, and no part of the Website is designed to attract children. If you are under 18, you may use kidsROAR only with the involvement of a parent or guardian.
12. Beware of Suspicious Calls, Emails and Messages
kidsROAR does not run any contest requiring payment through links not connected to our Website, and never asks for bank details for a lottery, prize or cash transaction. Please do not trust any communication using the kidsROAR logo or branding that asks you to pay money in exchange for gifts or prizes — such fake communication can look genuine and may direct you to a false website resembling ours.
kidsROAR will never call or email you to ask for your password, card number, bank account number, CVV, OTP or any other sensitive information. If you receive such a call, do not share any details. Do not open attachments or click links in suspicious emails or messages.
If you have already responded to such a communication, change your account password immediately, report it at your nearest police station or on the national cybercrime portal cybercrime.gov.in, and contact your bank if you shared financial information.
13. Grievance Officer
In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of our Grievance Officer are:
Name: Jayesh Luanagariya Designation: Grievance Officer, kidsROAR (Eagle Enterprise) Address: Beside D-Mart, Opp. Navagam Udhyog Nagar, NH 08, Kamrej Char Rasta, Surat — 394185, Gujarat, India Email: info@kidsroar.in Phone: +91 95742 13327 Working hours: Monday to Saturday, 10:00 AM – 8:00 PM
Complaints are acknowledged within 48 hours and resolved within 30 days.
14. Contact Us
kidsROAR (Eagle Enterprise) Beside D-Mart, Opp. Navagam Udhyog Nagar, NH 08, Kamrej Char Rasta, Surat — 394185, Gujarat 📞 +91 95742 13327 | ✉️ info@kidsroar.in | 🌐 kidsroar.in
