Shipping policy
Shipping & Delivery Policy — kidsROAR
Thank you for shopping with kidsROAR. Please read our shipping policy below.
Order Processing
-
Orders are processed within 1–2 business days of confirmation.
-
Orders placed on Sundays or public holidays are processed on the next working day.
-
Once dispatched, you will receive tracking details on your registered mobile number / email.
Delivery Timelines
|
Item Type |
Estimated Delivery |
|---|---|
|
All products |
5–8 business days |
Delivery timelines are estimates from the date of dispatch and may vary for remote PIN codes, during festivals, or due to courier delays.
Shipping Charges
Shipping is charged based on the size and category of the product, since larger items cost significantly more to transport. The exact shipping amount is always shown at checkout before payment.
|
Product Category |
Shipping Charge |
|---|---|
|
Toys, Games, Books & Stationery |
₹300 |
|
Kick Scooters |
₹500 |
|
Baby Walkers |
₹500 up to ₹1,000 order value · ₹800 above ₹1,000 |
|
Push Ride-On Cars |
₹500 up to ₹1,000 order value · ₹800 above ₹1,000 |
|
Tricycles |
₹500 up to ₹2,000 · ₹700 up to ₹3,000 · ₹800 up to ₹3,500 · ₹1,000 above ₹3,500 |
|
Strollers & Prams |
₹800 |
|
Kids Wardrobes & Organizers |
₹1,500 |
|
Electric Ride-Ons |
₹1,000 up to ₹5,000 · ₹1,500 up to ₹7,500 · ₹2,000 up to ₹10,000 · ₹2,500 up to ₹12,000 · ₹3,000 above ₹12,000 |
Please note: If your order contains products from different categories, shipping is calculated for each category and added together, as these items are packed and transported separately.
Local Delivery — Surat & Kamrej
We are based in Kamrej, Surat, and we take special care of our local customers.
-
Local delivery is available within Surat and nearby areas.
-
Delivery is arranged through Porter / Rapido.
-
The delivery charge (approximately ₹100–₹500 depending on item size) is paid directly to the delivery partner — kidsROAR does not add any margin on this.
-
We will contact you and confirm the delivery charge before dispatching your order.
Free Store Pickup
Prefer to collect your order yourself? Store pickup is completely FREE.
kidsROAR (Eagle Enterprise) Beside D-Mart, Opp. Navagam Udhyog Nagar, NH 08, Kamrej Char Rasta, Surat — 394185, Gujarat 📞 +91 95742 13327 🕙 Open 10:00 AM – 8:00 PM
Select "Pickup" at checkout. We will notify you as soon as your order is ready for collection.
Delivery Address
-
Please ensure your delivery address, PIN code and mobile number are complete and correct.
-
We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address.
-
If a shipment is returned to us due to an incorrect address or repeated failed delivery attempts, the shipping cost is non-refundable and re-shipping charges will apply.
Damaged or Incorrect Items
-
Please check the package at the time of delivery.
-
If you receive a damaged or incorrect product, contact us within 48 hours of delivery with photos and, wherever possible, an unboxing video.
-
We will arrange a replacement or resolve the issue at the earliest.
Need Help?
📞 +91 95742 13327 ✉️ info@kidsroar.in 🌐 kidsroar.in
We are happy to help with any question about your order or delivery.
